FAQ

What are the delivery and shipping times?

We take 2-4 days to process your order then 2-5 days for delivery (Metropolitan France).

Do you ship worldwide?

At the moment we deliver to France, Belgium and Reunion.

Where is the company located?

Our offices are located in Paris , France .

Do you provide order tracking information?

Yes, once your order has been shipped, a tracking number will be sent to you by email.

Some items are missing from my order, what steps should I take?

Do not hesitate to contact us at our email address belleenvoilee@outlook.fr in order to find a solution as quickly as possible.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: belleenvoilee@outlook.fr and we will send you a similar replacement item as quickly as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at the following address: belleenvoilee@outlook.fr

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided that the claim is made within 15 days of the order date and that the product(s) concerned are not worn or damaged. For more information, please read more about our refund policy refund policy link